MYSTICDOC HEALTHCARE PRIVATE LIMITED built the Uno.care app as a Commercial app. This SERVICE is provided by MYSTICDOC HEALTHCARE PRIVATE LIMITED and is intended for use as is.

Effective from: 1 July, 2022

WE CARE ABOUT YOUR PRIVACY

uno.care., including its affiliates “uno.care”, is committed to respect your privacy and to comply with applicable data protection and privacy laws. This privacy policy “Policy”, describes how we collect and use personal data where uno.care is the data controller or where we refer to the applicability of this Policy. “Personal data”, means information relating to you or another identifiable individual.

We will give you additional privacy information that is specific to a product or service in Supplements to this Policy and other notices you may see while using our products or services. If there is a difference between such notices and this Policy, the notices should be considered first.

Software on your device may access your information. Our products or services may contain links to, or may be embedded within, other companies’ websites and services that have privacy policies of their own. Where our products or services are embedded to products and services of our customers, we require our customers to provide necessary transparency to you. This might include linking to this Policy and the relevant Supplements, or providing the transparency in integrated and embedded notices which identify us as the service provider or controller.

IF YOU DO NOT AGREE WITH THIS POLICY, DO NOT USE OUR PRODUCTS AND SERVICE OR PROVIDE uno.care WITH YOUR PERSONAL DATA.

What information we collect?

We collect your personal data and other information when you use or register into our products and services (including uno.care, operated by us), take part in interacting with us. This includes following categories:

Product and service activations

uno.care products and services may require electronic activation, where your device and application type, as well as unique device, application, network and subscription identifiers are sent to uno.care.

Use of products and services

Our applications may contact our servers periodically, for example to check for updates or to send us information relating to service usage. See Supplements to this Policy for more details.

Information you provide to us

When you create an account, request services, participate in research or campaigns or otherwise interact with us, we may ask for information such as your name, email address, phone number, street address, usernames and passwords, feedback, information relating to your devices, age, gender, and language etc.,We also maintain records of your consents, preferences and settings relating to, for example, location data, marketing and sharing of personal data.

Camera and Gallery Access

Some of our services require us to collect images, audio, video, file and digital information from your device’s camera and gallery. You won’t be able to share photos of prescriptions or medical reports with the doctor if we don’t have access. Only your doctor has access to them, besides you.

WHY DO WE PROCESS PERSONAL DATA?

uno.care may process your personal data for the following purposes. One or more purposes may apply simultaneously.

Providing products and services

We may use your personal data to provide you with our products and services, to process your requests or as otherwise may be necessary to perform the contract between you and uno.care, to ensure the functionality and security of our products and services, to identify you as well as to prevent and investigate fraud and other misuses.

Accounts

Some services may require an account to help you manage your content and preferences. Depending on the service, an account creation may be either required or voluntary. Account creation requires you to provide us with basic contact details about yourself, such as name, email address, country of residence and date of birth. You may also be able to voluntarily provide more information about yourself while creating a profile, such as a photo or avatar of your choice.

Developing and managing products and services

We may use your personal data to develop and manage our products, services, customer care, sales and marketing. We may combine personal data collected in connection with your use of a particular uno.care product and/or service with other personal data we may have about you, unless such personal data was collected for a purpose, where the original purpose is incompatible with this purpose.

Communicating with you

We may use your personal data to communicate with you, for example to inform you that our services have changed or to send you critical alerts and other such notices relating to our products and/or services and to contact you for customer care related purposes.

Marketing, advertising and making recommendations

We may contact you to inform you of new products, services or promotions we may offer and to conduct market research when we have your consent or it is otherwise allowed. We may use your personal data to personalise our offering and to provide you with more relevant services, for example, to make recommendations and to display customised content and advertising in our services. This may include displaying uno.care and third party content.

What is our legal basis for processing your Personal Data?

Our legal basis for processing your personal data is dependent on the purpose for processing and may vary as described in the Supplement applicable to the product or service you are using. In general, we process your personal data under the following legal bases:

Performance of a contract with you

We process your personal data to perform our obligations under the Service Terms applicable to the product or service you are using, provided by us or our customers.

Legal obligations

We process your personal data as needed to comply with laws and regulations.

Legitimate interests

We process your personal data to further our legitimate interests, such as in connection with managing, developing, testing, securing, and in limited circumstances marketing, advertising, and making recommendations regarding our products and services. Any such processing is conducted subject to appropriate measures to protect your fundamental rights and freedoms related to your personal data, and in any event will be subject to the restrictions provided in this Policy. Further information or specification of our legitimate interests may be provided in relevant Supplements applicable to the product or service.

How long do we retain Personal Data?

We endeavour to only collect personal data that are necessary for the purposes for which they are collected, and to retain such data for no longer than is necessary for such purposes. The length of time personal data is retained, and criteria for determining that time, are dependent on the nature of the personal data and the purpose for which it was provided. For example, your personal data related to managing your account (such as name, email address, and account content and preferences) are maintained for as long as they are retained by you within your account. You may contact the uno.care Privacy Officer at privacy@uno.care to obtain additional information about retention of your personal data.

Do we share Personal Data?

We do not sell, lease, rent or otherwise disclose your personal data to third parties unless otherwise stated below.

Uno.care companies and authorised third parties

We may share your personal data with other uno.care companies or authorised third parties who process personal data for uno.care for the purposes described in this Policy. This may include for example billing through your network service provider or otherwise, delivery of your purchases, providing services including customer service, managing and analysing consumer data, conducting research and managing marketing and other such campaigns. When you purchase a uno.care product from us with a network service provider plan, we may need to exchange information with your network service provider to provide you with such service.

These authorised third parties are not permitted to use your personal data for any other purposes. We bind them contractually, require them to act consistently with this Policy and to use appropriate security measures to protect your personal data.

Mandatory disclosures

We may be obligated by mandatory law to disclose your personal data to certain authorities or other third parties, for example, to law enforcement agencies in the countries where we or third parties acting on our behalf operate. We may also disclose and otherwise process your personal data in accordance with applicable law to defend uno.care’s legitimate interests, for example, in legal proceedings or in connection with governmental requests and filings.

Mergers and Acquisitions

If we decide to sell, buy, merge or otherwise reorganise our businesses in certain countries, this may involve us disclosing personal data to prospective or actual purchasers and their advisers, or receiving personal data from sellers and their advisers.

How do we address Data Quality?

We take reasonable steps to keep the personal data we possess accurate and to delete incorrect or unnecessary personal data. We encourage you to access your personal data through your account from time to time to ensure that it is up to date.

What steps are taken to safeguard Personal Data?

Privacy and security are key considerations in the creation and delivery of our products and services. We have assigned specific responsibilities to address privacy and security related matters. We enforce our internal policies and guidelines through an appropriate selection of activities, including proactive and reactive risk management, security and privacy engineering, training and assessments. We take appropriate steps to address online security, physical security, risk of data loss and other such risks taking into consideration the risk represented by the processing and the nature of the data being protected. Also, we limit access to our databases containing personal data to authorised persons having a justified need to access such information.

What are your rights?

You have a right to know what personal data we hold about you, and to You may exercise your rights by contacting us. In some cases, especially if you wish us to delete or stop processing your personal data, this may also mean that we may not be able to continue to provide the services to you. Applicable data protection law may provide certain restrictions on the extent to which these rights may be exercised. If a restriction applies, we will respond to your request with an explanation of what action will be taken, to the extent required under applicable data protection law.

Data Security

You agree and accept that your Information may be stored in third-party cloud service infrastructure providers. While all reasonable attempts have been taken from our end to ensure the safe and secure storage of your data, we shall not be liable for any data breach on the part of the third-party cloud service infrastructure provider that was beyond our control. In addition to the security measures put in place by the third-party closure provider for safe and secure storage of your Information, we use certain physical, md service infrastructanagerial, technical, or operational safeguards as per industry standards and established best practices to protect the Information we collect. We use reasonable security practices and procedures and use secure servers as mandated under applicable laws for the protection of your Information. We review our information collection, storage, and processing practices, including physical security measures to guard against unauthorised access to systems. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the internet. You accept the inherent security implications of data transmission over the internet and the internet cannot always be guaranteed as completely secure.

Who is the controller of your Personal Data?

Uno.care (MYSTICDOC HEALTHCARE PRIVATE LIMITED ,Radha Rukmani Garden, Ground Floor, 253, shri krishna avenue phase 1, lombodi khandwa road indore, Radio Colony, Indore, Indore, Madhya Pradesh, 452001 ) is the controller of your personal data. In addition, the uno.care affiliate providing the product or service may be a controller of your personal data. You may find the identity of the controller and its contact details by reviewing the terms and conditions of such a product or service or by using contact information provided in the applicable uno.care websites.

In matters pertaining to uno.care’s privacy practices you may contact our Data Protection Officer, at:privacy@uno.care

Grievance Redressal Mechanism

In furtherance of the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediary Guidelines”) a grievance officer is appointed to ensure compliance with the IT Act and the Intermediary guidelines.

Any discrepancies or grievances with regard to content and or comment or breach of the Terms of Service shall be taken up with the designated grievance officer as mentioned below in writing or through email signed with the electronic signature to:

Attention: Vardhan Srivastava

Email ID: privacy@uno.care

The grievance officer shall revert to every complaint within 24 hours of receipt of the complaint. Further, the Company shall take the best possible efforts to redress the complaint within 15 days of receipt of the complaint. Any suggestions by the Company regarding the use of the Services shall not be construed as a warranty.

Please feel free to reach out to us by e-mail at privacy@uno.care in case of any concerns, grievances, or questions relating to our privacy or data related practices

By continuing to use uno.care, you consent to the use of cookies as described above. However, you can control and manage cookies, as most web browsers allow you to adjust your cookie preferences through their settings. Please note that disabling certain cookies may impact the functionality and performance of uno.care website.

Changes to This Privacy Statement

We reserve the right to change or update this Privacy Statement at any time. Changes to the Privacy Statement will be posted on this website and links to the Privacy Statement will indicate that the statement has been changed or updated. We encourage you to periodically review this Privacy Statement for any changes. For new users, changes or updates are effective upon posting. For existing users, changes or updates are effective 30 days after posting.