Privacy Policy

Effective Date: 01 July 2022

Last Updated: 19 May 2025
Entity: MYSTICDOC HEALTHCARE PRIVATE LIMITED

1. Introduction

Uno.care (“we”, “us”, “our”) is a service provided by MYSTICDOC HEALTHCARE PRIVATE LIMITED, committed to protecting your privacy and handling your personal data with transparency and in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India) and global best practices such as the GDPR.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data through our services, websites, and mobile applications (“Services”).

2. Information We Collect

We may collect and process the following categories of personal data:

a. Personal Identification Data

Name, phone number, email address, postal address, date of birth, gender, and profile photo.

b. Device and Technical Data

Device type, operating system, IP address, browser type, mobile network information, and application identifiers.

c. Health and Medical Information

Images, reports, prescriptions, consultation records, and other medical data shared during use of the platform.

d. Usage and Interaction Data

Details of how you use our Services, interactions with customer support, preferences, feedback, and cookies.

e. Camera, Microphone, and Gallery Access

Used strictly for uploading prescriptions, health documents, and video consultations with your explicit consent.

3. Purpose of Processing

We process your personal data for the following purposes:

To provide, operate, and improve our Services.
To manage your account and preferences.
For appointment booking and health consultation purposes.
To communicate with you regarding updates, alerts, and customer support.
For research, analytics, and product development.
For legal compliance and fraud prevention.

4. Legal Basis for Processing

We process personal data based on:

Your consent, where required.
Contractual necessity to provide the services you request.
Legal obligations imposed on us.
Our legitimate interests in improving and securing our Services, where such interests do not override your rights.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

Account-related data is retained while your account is active.
Health records are retained based on regulatory requirements for medical data.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

Affiliates and authorized third-party processors for service provision (e.g., payment, cloud hosting).
Healthcare professionals you consult through our platform.
Regulatory authorities or law enforcement when required by applicable law.
In case of mergers, acquisitions, or restructuring, with relevant stakeholders.

All third parties are bound by strict confidentiality and data protection obligations.

7. Cross-Border Data Transfers

If your personal data is transferred outside India, we ensure such transfers are compliant with applicable laws and that appropriate safeguards (such as contractual clauses) are in place.

8. Data Security

We implement industry-standard security measures including:

Encryption
Secure cloud storage
Access controls
Regular audits

However, no system is completely immune to breaches. You acknowledge this inherent risk in internet-based transmissions.

9. Your Rights

You have the following rights under applicable data protection laws:

Right to access and review your data.
Right to correct inaccuracies.
Right to withdraw consent at any time (where consent was given).
Right to request data deletion, subject to legal obligations.
Right to lodge a grievance.

To exercise your rights, contact us at privacy@uno.care.

10. Grievance Redressal Mechanism

In compliance with the IT Act, 2000 and Intermediary Guidelines, our Grievance Officer is:

Name: Vardhan Srivastava
Email: privacy@uno.care

Grievances will be acknowledged within 24 hours and addressed within 15 business days.

11. Cookies and Tracking Technologies

We use cookies to enhance your user experience. You may control cookies through your browser settings, though disabling them may affect functionality.

12. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect data from minors without parental consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do:

The revised policy will be posted on our website/app.
For material changes, we will provide notice and obtain consent if legally required.

We encourage you to review the policy periodically.

14. Contact Us

Data Controller:
MYSTICDOC HEALTHCARE PRIVATE LIMITED
Radha Rukmani Garden, Ground Floor,
253 Shri Krishna Avenue Phase 1,
Lombodi, Khandwa Road,
Radio Colony, Indore, Madhya Pradesh 452001
Email: privacy@uno.care